Privacy Policy

Crash Claim Care is a consumer-facing brand operated by The Kilmer Agency (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information submitted through crashclaimcare.com. Registered legal entity: The Kilmer Agency, LLC.

1. Information we collect directly from you

• Contact information: first and last name, email address, mobile phone number, ZIP code.
• Information you submit in our questionnaire or contact forms.
• Your consent selections and communication preferences.

We do not request Social Security numbers, driver's license numbers, or medical records.

2. Information collected automatically

IP address, browser type and user agent, pages visited, referring URL, campaign (UTM) parameters, and device information. Cookies and similar technologies are described in our Cookie Policy.

3. Accident-related information

Accident type, approximate timing and optional date, location (state and city or ZIP), your role in the accident, your belief about fault, attorney representation status, and whether insurance was involved.

4. Injury-related information

Whether you were injured (yes/no/not sure) and whether you have received medical attention. We do not collect diagnoses or medical records. This information may be considered sensitive under certain state laws; we use it only to process your request.

5. How we use information

• To process your request and attempt to connect you with a participating attorney.
• To contact you about your request, according to your permissions.
• To maintain consent records, honor opt-outs, and comply with law.
• To prevent fraud, spam, and abuse, and to improve our website.

6. Attorney matching and lead distribution

We may route your inquiry to participating attorneys or law firms based on factors such as accident location, accident type, and attorney availability. Participating attorneys independently decide whether to review an inquiry.

7. Sharing with participating law firms

We may share your contact and accident information with participating attorneys or law firms. Providers who may contact you through automated calls or texts based on your consent are identified on our Marketing Partners page.

8. Compensated transfers

Participating attorneys or law firms may compensate us for advertising or for receiving consumer inquiries. Under some state privacy laws, this may constitute a “sale” or “sharing” of personal information. You may opt out on our Do Not Sell or Share page. [VERIFY with counsel: characterization of transfers under applicable state laws.]

9. Service providers

We use service providers for website hosting, data storage, communications, and analytics. They may process information on our behalf under contractual obligations.

10. Advertising and analytics

With your consent where required, we may use analytics and advertising tools (such as Google Analytics, Google Ads, or Meta Pixel). We do not send accident, injury, or other sensitive information to advertising platforms.

11. Cookies and tracking

You can accept, reject, or customize non-essential cookies at any time through Cookie Settings in our footer. We honor Global Privacy Control signals.

12. Targeted advertising

You can opt out of targeted advertising through our opt-out page or by enabling Global Privacy Control in your browser.

13. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information; to opt out of sale, sharing, or targeted advertising; to limit use of sensitive information; and to not be discriminated against for exercising these rights. Submit a request on our Your Privacy Choices page.

14. State-specific disclosures

California residents: in the preceding 12 months we may have collected identifiers, internet activity, geolocation (approximate), and sensitive personal information (limited health status), and may have disclosed identifiers and inquiry information to participating attorneys for a business purpose or in exchange for compensation. [VERIFY with counsel: complete CCPA/CPRA and other state disclosures.]

15. Verification and authorized agents

We verify requests by matching information you provide with information we hold. Authorized agents may submit requests with proof of authorization.

16. Data retention

We keep personal information only as long as needed for the purposes described, and retain consent records as long as required to demonstrate compliance. [VERIFY: specific retention periods.]

17. Security

We use encryption in transit, access controls, and other safeguards. No method of transmission or storage is completely secure.

18. Children's privacy

Our services are not directed to children under 18, and we do not knowingly collect their personal information.

19. Changes to this policy

We may update this policy. The effective date and version above identify the current version, and we keep prior versions linked to the consent records created under them.

20. Contact us

Privacy requests: compliance@thekilmeragency.com · General support: support@thekilmeragency.com · Phone: (810) 379-9978